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Scope

Description

SUMMARY OF SERVICE

Voids

• End-to-end voids management, including clearance, cleaning, responsive repairs, and reinstatement works to our lettable standards.

• Classifications with target turnaround times agreed with the client.

Kitchens

• Design, supply, and installation of kitchens to QPS specifications.

• Inclusive of plumbing, electrical, gas, plastering, and flooring.

• Compliance with Decent Homes Standards and client design guides.

• Inclusive adaptations where required.

Bathrooms

• Design, supply, and installation of bathrooms and shower rooms.

• Inclusive of plumbing, tiling, electrical, plastering, and flooring.

• Compliance with Decent Homes Standards and client specifications.

• Adaptations for disabled tenants as required.

Objectives

• Deliver a consistent, high-quality service across voids, kitchens, and bathrooms.

• Reduce average turnaround time for void properties.

• Achieve customer satisfaction targets minimum of 90%

• Ensure cost certainty

Quality Standards

• Compliance with Decent Homes Standard, Building Regulations, and relevant British Standards.

• NHF Schedule 7.1 for voids and 7.2 for planned works variations

• Architype prices for kitchens and bathrooms

• Accreditation requirements: Gas Safe, NICEIC, CHAS, ºÚÁϲ»´òìÈline.

• Ongoing performance monitoring and KPI reporting.

Sustainability & Social Value

• Use of sustainable materials and waste reduction strategies.

• Commitment to carbon reduction in line with QPS and EFDC targets.

• Promotion of local employment and apprenticeships.

Risks and Mitigations

Supply chain disruption - Access to multiple suppliers, forward ordering and local sourcing.

Labour - Where possible recruit locally and limit subcontracting work.

Tenant satisfaction - Clear communication with customers across the duration of the work including post-completion surveys.

Governance & Performance Monitoring

Dedicated contract management team with escalation routes. QPS to provide the resident liaison role.

KPIs to include

• Voids turnaround times.

• Tenant satisfaction.

• Health and safety compliance.

• Monthly performance reviews and quarterly strategic reporting.

ICT

Bidders will be required to use our sub-contractor portal in Total Mobile- Connect to update progress through to completion and payment. Licencing will be provided at no cost.

Total value (estimated)

• £20,000,000 excluding VAT
• £24,000,000 including VAT

Above the relevant threshold

Contract dates (estimated)

• 1 August 2026 to 31 July 2031
• 5 years

Main procurement category

Works

CPV classifications

• 39141400 - Fitted kitchens
• 45211310 - Bathrooms construction work
• 70333000 - Housing services
• 71314100 - Electrical services

Contract locations

• UKH3 - Essex

Participation

Particular suitability

Small and medium-sized enterprises (SME)

Submission

Submission type

Requests to participate

Tender submission deadline

25 July 2026, 11:59pm

Submission address and any special instructions

procurement [at] qualispropertysolutions.co.uk

Tenders may be submitted electronically

No

Languages that may be used for submission

English

Award decision date (estimated)

1 August 2026

Award criteria

Other information

Conflicts assessment prepared/revised

Yes

Procedure

Procedure type

Competitive flexible procedure

Dynamic market being used

Provision of Repairs and Maintenance

Competitive flexible procedure description

Mini competition

Weighting

60% Quality

40% Price

Documents

Associated tender documents

https://www.find-tender.service.gov.uk/Notice/036864-2025

Contracting authority

QUALIS PROPERTY SOLUTIONS LTD

• Companies House: 12251475
• Public Procurement Organisation Number: PYPR-8517-LCZD

323 High Street

Epping

CM16 4BZ

United Kingdom

Email: procurement [at] qualispropertysolutions.co.uk

Region: UKH35 - West Essex

Organisation type: Public undertaking (commercial organisation subject to public authority oversight)